LISTEN: This week, during a house fire, one of our firefighters fell through a floor into the basement, prompting a rare Mayday call. These situations don’t happen often, and we train hard so they stay that way. But when they do happen, training and experience take over. We’re sharing this portion of the radio traffic to show how calm, disciplined communication guides these situations. What you’ll hear is training in action, crews working together methodically to locate and remove the firefighte