The Best Service Recovery Story... Ever!
7:54
YouTubeJon Picoult
The Best Service Recovery Story... Ever!
Customer Experience keynote speaker Jon Picoult tells his classic story of customer service recovery, illustrating how great customer experiences are sometimes shaped by subtle but unforgettable gestures. ---------------------------------------------- Jon Picoult helps companies impress their customers and inspire their employees, creating ...
102.2K viewsAug 15, 2017
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