Pega's Chief Technology Officer Don Schuerman discusses how their newest tool, Pega Agent Experience, enables any workflow to be transformed into an agent-driven experiences while reducing the ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

While email has been a marketing mainstay for decades, it continues to evolve based on consumer behavior. Research firm Capterra has identified three trends that are driving that evolution and offers ...

Uptiq has launched the Developer Edition of the AI Workbench, a platform to help developers create artificial intelligence aents and agentic applications for the financial services industry. This new ...

Sprinklr, providers of a unified customer experience management (Unified-CXM) platform, has integrated with Bluesky for insights and content publishing.

SugarCRM's new CEO David Roberts on why he joined the company as CEO, why he describes himself as a mechanical strategist, and how the company will help their customers benefit the most from AI ...

SAP today introduced SAP Business Data Cloud to unify all SAP and third-party data throughout organizations.

k-ecommerce, a B2B online commerce and payment solution provider, has added platform capabilities enhancing digital buying experiences, streamlining operations, and accelerating growth for small and ...

Outreach has added to its Sales Execution platform to increase efficiencies across the sales cycle. The platform updates include the following: Expanded Mobile Sales Execution, to help sellers execute ...

Sprout Social has rebranded Tagger Media as Sprout Social Influencer Marketing to help companies discover, activate, and scale influencer partnerships.

ServiceNow CMO Colin Fleming shares why the company is rebranding themselves as a CRM company in the midst of the rapid and significant impact agentic AI is having on the industry. And also shares a ...

Pega AgentX is an agentic orchestration capability that transforms workflows built in Pega GenAI Blueprint into conversational agents that guide customers through processes.