AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Salesforce and ServiceNow have announced $1.5 billion investment in Genesys, a provider of AI-Powered Experience Orchestration. Both companies plan to ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration ...

Genesys was acquired by private equity firm Permira Holdings from Alcatel-Lucent in 2012, valuing the company then at about $1.5 billion. Hellman & Friedman invested about $900 million in the ...

Genesys Cloud CX is a leading-edge composable solution. And, unlike most other CCaaS solutions with extensive productized feature sets, it’s on an open cloud platform.

Scott Simkins, former CFO of Genesys Systems Integrator, will spend more than six years in federal prison and face payment of more than $4 million in restitution tied to his $3.1 million ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.