Amazon Web Services joined the agentic AI frenzy in a big way this week, revealing at a New York City event Wednesday a host of services and tools dubbed Agentcore that let technologists build and deploy so-called AI agents capable of automating internal tasks while potentially overhauling the way consumers interact with online businesses too.

While building an agent to answer some complex queries about my data, I noticed the first few drafts revealed something interesting. The screenshot below shows the agent’s detailed reasoning and thinking process right before it finally responded to my test query.

Agentic AI offers a number of opportunities for enterprises, but finding business-driven uses for it might be more difficult than expected.

OpenAI launched an artificial intelligence agent for its popular chatbot ChatGPT on Thursday that can complete complex tasks as the Microsoft-backed startup looks to get ahead of competitors in the AI race.

Rather than seeing it as "man vs. machine," we must acknowledge AI's limitations as well as its ability to augment human intelligence, not replace it.

The news arrives at a time when employers are facing growing pressure to onboard AI agents -- and also a dizzying variety of options.

The report explains how scaled AI agent adopters could see a $382 million boost over the next three years, compared with just $76 million for lower-scale adopters. Alarmingly, the global average of organizations who have fully scaled AI agent deployment is just 2%, and in the UK, it's even less, at 1%.

The company's CEO has ambitious plans for AI agents, but many of the company's workers are sure to have concerns.

The difference is striking: The first retailer's governed approach has allowed them to steadily expand their AI capabilities across operations while maintaining customer trust. The second retailer's governance failures created a customer experience disaster that severely damaged their brand.

Outreach says it is re-imagining how revenue teams can be more successful with the help of AI agents embedded into the foundation of its revenue workflow platform.