Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Abstract: Customer segmentation emerged as a technique to develop a relationship between customer buying behavior and company profits. With the ever-growing data within the market and the extreme ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...