Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

From software engineering to customer service, AI is altering how IT work gets done. IT leaders must emphasize training, ...

Shoppers are often busy and stressed, and a retailer that turns the holiday rush into a smooth, enjoyable experience can earn ...

Abstract: Customer segmentation emerged as a technique to develop a relationship between customer buying behavior and company profits. With the ever-growing data within the market and the extreme ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...