Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

Discover how brand management strategies enhance perceived product value, foster customer loyalty, and ensure market ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

AI agents are revolutionizing the service industry by boosting efficiency, cutting costs, and improving customer satisfaction.

EPHRATA, Pa. — Lewis Burkholder married into a nursery family, but his business is his own, built on a combination of learning and personal talents. In 2008, two years after marrying his wife, Arlene, ...

The U.S. Marshals Service, one of the country’s oldest law enforcement agencies, announced Tuesday that as part of President Donald Trump’s effort to curb crime in D.C., it is offering cash for tips ...

Las Vegas servers say they're feeling the heat as high prices and declining tourism hammer their tip earnings across the Strip. Tipping in Sin City is reportedly down by as much as 50% among servers, ...

“The customer is always right” — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...