When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...

LYNNWOOD, Wash. — The 1 Line station at Lynnwood City Center briefly closed Wednesday afternoon after authorities responded to a report of a suspicious package. Sound Transit first alerted riders at 4 ...

Imperial, rated the No.1 headwear brand for private and resort golf facilities for nine consecutive years by the Association of Golf Merchandisers (AGM) and reported as the “No. 1 headwear brand in ...

Subway service has resumed along a significant stretch of Line 2 in Toronto’s east end after being shut down earlier Tuesday afternoon. A signal problem caused the service disruption between Broadview ...

SEPTA is gradually restoring service after suspending operations during a snowstorm, with all rail service back but some bus routes still suspended. Person in critical condition after being shot in ...

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and ...

Relief is on the way for Regional Rail commuters. SEPTA says all morning express service will resume Monday, Jan. 12 as the transit agency puts more Silverliner IV railcars back on the tracks ...

Alphabet-owned Waymo resumed its robotaxi service in the San Francisco Bay Area Sunday evening after pausing it amid widespread blackouts that had affected their vehicles' behavior. San Francisco ...

NJ Transit said service has resumed after two trains collided in Montclair, New Jersey Friday night, injuring more than a dozen people. The agency began alerting customers at around 7 p.m. that train ...

Train service on the Montclair-Boonton line resumed Saturday morning after two NJ Transit trains collided Friday night, NJ Transit officials said. The National Transportation Safety Board is on the ...