A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

Customer support personnel depend on proper planning and policy initiatives to effectively support the various aspects of business related to customer service goals and guidelines. Representing the ...

Opinions expressed by Entrepreneur contributors are their own. Fast, reliable, efficient and effective customer service can be the difference between your company being a winner or loser in today’s ...

This article first appeared on September 9th, 2011. I’m in the process of starting up my business and need to take on some salespeople. How do I ensure that they, and my business culture in general, ...

A training manual provided to eir employees by parent company Eircom warned them that they would face disciplinary proceedings if they obeyed Irish laws covering customer complaints. The same manual ...

Customer service employee: 'No problem.' Customer service expert/trainer/thought leader: 'ARGGH–you’re making my head explode!' So what makes “no problem” such a problem–if, in fact, it is one? My ...

CHICAGO (CBS) – Having trouble with the Department of Water Management's customer service? CBS 2 Investigators have shown lots of Chicagoans getting hosed by the city. To help you resolve some common ...