Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

The image first spread online following a 2015 Campbell's advertising campaign that depicted a family with two fathers feeding their son.

Commercial and industrial accounts have been left behind by the wave of digital innovation that's transforming experiences ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3. Here's what's new and why you should be paying attention.

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

The Peninsula brings the latest news from Qatar and around the world. We also cover in detail football, cricket, business, entertainment, Bollywood, Hollywood, Science, Technology, Health, Fitness and ...

From banks to insurers and superannuation providers, Australian institutions are redesigning customer experience (CX) from ...

ChatGPT launched only three years ago. Since then, leaders including Marc Benioff and Jensen Huang have been adamant that cheaper alternatives to labor won’t cause mass unemployment. But in reality, ...

RTA launches new AI-powered traffic monitoring system to improve traffic flows across Dubai Dubai’s Roads and Transport Authority (RTA) reopened its Customer Happiness Centres in Umm Ramool and Al ...

The Supreme Court ruled that Samsung Electronics Service, a company responsible for the repair, maintenance, and servicing of Samsung Electronics products, must recognize employees who have been ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.