Agentic shopping is changing consumer behavior, but brands can use helpful, personalized messaging to stay top-of-mind when AI does the browsing ...

Turn inconsistent asset names into a system that improves searchability, reporting and day-to-day execution across teams. The ...

Klaviyo continues to grow quickly, as shown by its latest earnings. Read what creates a long-term opportunity for upside for ...

Instagram's 2 billion users, built-in shopping tools, and visual ads help businesses reach new customers, drive sales, and ...

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

I’ve been writing and editing technology articles for more than seven years, most recently as part of PCMag's software team. I am responsible for content in the AI, financial, graphic design, ...

Salesforce is the world’s most popular CRM with good reason. Our testing found it to be one of the best CRMs on the market, with robust analytics, helpful customer support tools, and a bevy of ...

Retailers are spending more than ever to win repeat customers, but many are losing ground. As consumer expectations evolve, traditional loyalty strategies are falling short. Every year, the data gets ...

Commenting on Salesforce, Inc. (NYSE:CRM) recent $8 billion acquisition of Informatica (NYSE: INFA), Sarah Kunst, Managing Director at Cleo Capital praised the company’s CEO Marc Benioff and said the ...