SpiceWell founder Raina Kumra shares how a family health crisis inspired her to create a "food is medicine" company to take ...

Artificial intelligence is enhancing the customer experience across bank channels, creating personalized experiences, streamlining processes, improving security and increasing self-service ...

Not that long ago, major tech companies could be counted on as vocal allies of the LGBTQ community. Household names like Amazon, Google, and Meta made their stances particularly known during Pride ...

Baltimore County police publicly unveiled a new resource to help stop and solve crimes.The police department unveiled its ...

ET, nonprofit the PA Solar Center will host an online meeting and press event to announce the launch of its GET Solar SWPA ...

To help figure out how AI will make its workers more productive, cybersecurity provider Palo Alto Networks polled every one ...

Deportation threats loom over foreign-born workers, even highly skilled professionals who hold H-1B visas. Here’s how ...

Paddle.com and its U.S. subsidiary will pay $5 million to settle Federal Trade Commission (FTC) allegations that the company facilitated deceptive tech-support schemes that harmed many U.S. consumers, ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

One of the keys to customer satisfaction and retention in enterprises is the level of technical support available to the customers. With this in mind, businesses always look for measures to ...