Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Michel Tricot is Cofounder and CEO of Airbyte. AI cannot operate effectively without context, and that requires being fed by ...

Salesforce poised for 31% upside with $328 target. Discover growth drivers like Agentforce updates & AI potential.

The conversation around AI replacing humans has been both feverish and fear-laced, but Salesforce CEO Marc Benioff cuts ...

Salesforce's Q4 earnings were mixed, but the company's potential in AI, particularly with Agentforce, makes its shares undervalued and attractive. Despite slower revenue growth, Salesforce remains ...

Salesforce pushes AI innovation with Agentforce 2.0, enhancing CRM with advanced automation, Slack integration, and a powerful new reasoning engine. On Dec. 17, Salesforce unveiled Agentforce 2.0 ...

Salesforce, Inc. CRM has made another big move in its artificial intelligence (AI) journey by agreeing to buy data management company Informatica Inc. INFA for around $8 billion.

Salesforce's SIMPLE public dataset features 225 reasoning questions that are straightforward for humans to answer but challenging for AI to benchmark or quantify due to the LLM's jaggedness.

With over two decades of experience across enterprise technology and customer solutions at companies like SAP and Avaya, ...