Salesforce still trades at a significant valuation discount, as SaaS rivals have spurred significant gains. See why CRM is ...

The conversation around AI replacing humans has been both feverish and fear-laced, but Salesforce CEO Marc Benioff cuts ...

Benioff says AI agents do 30% to 50% of the work within Salesforce, but the tech isn't reliable enough to take humans out of ...

Salesforce CEO Marc Benioff disputes predictions of AI-driven job losses, asserting that AI primarily enhances human capabilities, despite Salesforce' ...

Mankiran Chowhan will be responsible for scaling Salesforce’s AI-first CRM offerings, strengthening industry partnerships, ...

Michel Tricot is Cofounder and CEO of Airbyte. AI cannot operate effectively without context, and that requires being fed by ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Bill Gates says AI is advancing so fast that even experts can't agree whether it will replace human jobs in a year or in a ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Tech companies that are cutting jobs and leaning more on artificial intelligence are also disrupting themselves.

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.