Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Salesforce still trades at a significant valuation discount, as SaaS rivals have spurred significant gains. See why CRM is ...

In March 2023, just a few months after OpenAI released ChatGPT, Salesforce appointed its first-ever head of AI to lead artificial intelligence efforts across its platforms and tools, including ...

Predictive analytics, powered by Salesforce CRM Analytics and Einstein AI, empowers organizations to forecast future outcomes with precision, facilitating growth and innovation.

(Bloomberg) -- Salesforce Inc. is unveiling a pivot in its artificial intelligence strategy this week at its annual Dreamforce conference, now saying that its AI tools can handle tasks without ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

AI Cloud hosts and serves AI models — specifically text-generating models — from a range of partners, including Amazon Web Services, Anthropic, Cohere and OpenAI on Salesforce’s cloud ...

Salesforce's plan is to infuse artificial intelligence everywhere through its clouds. John Ball, senior vice president and general manager of Einstein, said the company won't have a separate AI ...

Salesforce currently has the edge on time, delivering more AI capabilities sooner. It also appears to have the edge, for now, in machine learning and AI expertise.

The Salesforce AI Cloud is a “suite of capabilities” that will incorporate the power of real-time generative AI into its many apps and workflows. According to Salesforce, AI Cloud is all about ...

Salesforce Inc. is elevating new generative artificial intelligence features in its products and doubling its investment in AI startups as the company banks on the emerging technology to help ...

The conversation around AI replacing humans has been both feverish and fear-laced, but Salesforce CEO Marc Benioff cuts ...