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Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a bid to push people toward HP's website and chatbot.

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Here's a timeline of developments in generative AI since the public launch of ChatGPT and their impact on travel: ...

That feeling a customer support line is deliberately designed to keep you hanging in the hope that you'll just go away. We've ...

Tripadvisor execs expressed enthusiasm about the early results of the company's hotel partnership with the AI answer engine ...

Booking travel in the North isn’t always straightforward, but a new travel agency in Fort Smith, N.W.T., hopes to change that ...

A new report from Expedia Group offers new and valuable insights for travel advisors looking to maximize their effectiveness and value proposition with clients.

Expedia (NASDAQ: EXPE) stock has risen approximately 33% since the start of 2024, surpassing the S&P 500, which has gained 27 ...

We think that Airbnb's global online travel agency position will strengthen over the next decade, driven by a leading alternative accommodation network (source of its narrow moat) of over 5 million ...

Quill, a leading online supplier for business supplies and solutions, has partnered with Expedia Group to offer an exciting new way for customers to u ...