Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Commercial and industrial accounts have been left behind by the wave of digital innovation that's transforming experiences ...

The Peninsula brings the latest news from Qatar and around the world. We also cover in detail football, cricket, business, entertainment, Bollywood, Hollywood, Science, Technology, Health, Fitness and ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and ...

RTA launches new AI-powered traffic monitoring system to improve traffic flows across Dubai Dubai’s Roads and Transport Authority (RTA) reopened its Customer Happiness Centres in Umm Ramool and Al ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

Gabriela Walsh is a Certified Educator in Personal Finance® and a personal finance editor at Red Ventures. Her previous work experience includes various editorial positions at FinanceBuzz. She ...