Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Compare top banks offering exceptional customer service, including 24/7 support, extensive ATM networks, and user-friendly mobile apps.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

If you've booked a trip and need to make changes or cancel, here's how to get help from Breeze Airways customer service via email, SMS or traditional mail.

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said. But when ...

→ Customer service is getting worse—and so are customers From the September 30th 2023 edition Discover stories from this section and more in the list of contents ...

A conversation summary generated by Copilot in Microsoft Dynamics 365 Customer Service captures key information like the customer’s name, the issue or request, the steps taken so far, the case status ...

Airline customer service is caught between two eras of the internet: one built on social media, the other on machine learning. The transition promises to be rocky.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Customer service is on the decline in the U.S., and new data shows Americans are sick and tired of it. An expert explains what companies and consumers can do about it.