For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

When the airline refused to honor this request, he produced a screencap of the airline’s own customer service bot providing this advice only to be told that the bot was wrong and there was ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

For instance, Loman’s bot could be talking with a barber shop’s customer-service bot to ensure that your restaurant ...

These new customer service bots, dubbed “conversational agents” in industry lingo, aren’t just about efficiency; they’re like superheroes, swooping in with personalized, eerily human-like ...

AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...

Nearly half the traffic on the internet is generated by automated entities called bots, and a large portion of them pose ...

Businesses say it's the way to unlock efficiencies and improve customer "journeys ... and that consumers evaluate service as worse when it's provided by a bot versus a human, even when the ...

This new wave of threat, known as Voice Channel AI Disruption (VCAD), is an advanced AI-driven attack that doesn’t rely on ...