For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

When the airline refused to honor this request, he produced a screencap of the airline’s own customer service bot providing this advice only to be told that the bot was wrong and there was ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last week, ...

These new customer service bots, dubbed “conversational agents” in industry lingo, aren’t just about efficiency; they’re like superheroes, swooping in with personalized, eerily human-like ...

Nearly half the traffic on the internet is generated by automated entities called bots, and a large portion of them pose ...

Businesses say it's the way to unlock efficiencies and improve customer "journeys ... and that consumers evaluate service as worse when it's provided by a bot versus a human, even when the ...

AptlyStar is a secure platform that enables users to train their own GenAI agents with their preferred data in just minutes, ...