American Airlines believes that starting boarding five minutes earlier will relieve congestion around the gate and on the aerobridge and make the process more efficient than it is today. Starting May 1,

The software sounds a chime if a passenger attempts to board a flight before their assigned group is called, alerting the gate agent and the customer.

American Airlines is stepping up its crackdown on so-called "gate lice" — passengers who hover near the boarding area or try to sneak on before their designated turn. A recent traveler at Pensacola International Airport (PNS) praised a gate agent for enforcing boarding order,

Your boarding process might look a little different next time you fly American Airlines out of Chicago O’Hare International Airport. The airline said it recently invested in “new express service kiosks and a new lobby configuration” meant to create a “smoother boarding process” for both travelers and employees,