As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Scout Motors, a recently revived American vehicle company, is squaring off with Volkswagen Group dealer groups in court. The ...

While agentic AI vendors push fear of getting left behind, businesses don’t necessarily trust them, and haven’t yet started ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...

Pinkfish emerges from stealth with over a hundred users and enterprise customers including: Ipsy, TalkDesk and Elevate.

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

Frankfurt am Main, Germany - Ai-gruppe.com operates as a financial solutions provider, ensuring that every interaction with ...