Upland Software, a provider of cloud software for digital transformation, has added Audiences to its Adestra platform bringing train of thought analytics to email marketers and email data analysts for ...

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security guidelines designed to protect cardholder data, secure payment processing, safeguard organizations from breaches and ...

"Places Scout has been a trusted provider of local search intelligence for nearly a decade," said Michael Walrath, Yext's CEO and chairman, in a statement. "Bringing Places Scout's data into Yext ...

monday.com, providers of a multi-product platform that runs all core aspects of work, has released monday service to help organizations deliver exceptional support experiences faster.

k-ecommerce, a B2B online commerce and payment solution provider, has added platform capabilities enhancing digital buying experiences, streamlining operations, and accelerating growth for small and ...

Situm and HappyOrNot partnership combines indoor positioning and satisfaction measurement tools for large indoor spaces.

With the SurveyMonkey Salesforce integration, users can build a 360-degree view of the customer by monitoring key customer experience metrics, like customer satisfaction score, Net Promoter Score, and ...

During ZohoDay '25 I spoke with Sridhar Vembu about stepping down as CEO to become Chief Scientist in order to focus on his passion for efficient computing and technological innovation. And to get his ...

It is indeed possible to reduce operational complexity and overhead without compromising CX quality (thanks, AI).

Brand Keys, in compiling its 28th Annual Customer Loyalty Engagement Index, found that loyalty is more complex today, just as the consumer, the marketplace and marketing have become more complex. But ...

InMoment's Competitor Intelligence empowers businesses with conversational-style AI insights to build reputation in real time.

Coveo's Passage Retrieval API delivers precise, trustworthy text to large language models and AI applications, including Salesforce Agentforce, Microsoft Copilot, Amazon Bedrock Agents, and SAP Joule.