As we take a summer break, lets spend a moment to reflect on AI's rapid development and to plan for its thoughtful and ...

AI is everywhere in public sector conversations. But while the pilot projects keep piling up, few are turning into scaled ...

I had the opportunity to attend Medway Council’s Connect Day in May 2025, and the digital team showcased a transformative ...

This year our Summer reads have been chosen by members of the DL Advisory Board and our AI Expert Community. So wherever your summer plans take you, we hope you’ll find a moment ...

What if the most transformative workplace innovation wasn’t just about efficiency, but inclusion? Over a five-month pilot of Microsoft Copilot for M365 across a major UK government department, we ...

Like most law-enforcement organizations, Bedfordshire Police, in the UK, faces multiplying crime threats and limited ...

These sophisticated, autonomous digital entities have already begun to reshape our lives, industries, and the way we interact with technology.

The Digital Leaders “State of AI Report” synthesises findings from 23 AI surveys published in 2024. It represents nearly 40,000 respondents, to identify trends, insights, and actionable priorities for ...

As the biggest public service department in the UK, DWP Digital are driven to use technological solutions to better serve their 20 million claimants and customers each year. DWP Digital’s use of ...

Written by Joanna Finlay, Consulting Manager in Financial Wellbeing, Inclusion & Vulnerability, Sopra Steria It has long been held that ‘ease’ is the foundation of good customer experience. The shift ...

It’s probably happened to each of us: initiating a debate on artificial intelligence, in the family for example, inevitably raises worrying questions: everyone comes from their own point of view and, ...