About a year and a half ago, Kalispell (Mont.) Regional Healthcare realized they needed to take a hard look at their workforce management process.

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and ...

For workforce management to be properly put into practice, it’s important to have the correct business management model in place.

The new name highlights the company’s focus on keeping all parties — agents, workforce management analysts and supervisors — connected in the workforce management process.

As intelligent automation continues to mature and more organizations turn to robotic process automation technologies to increase efficiencies amid a skills shortage, digital workforce management ...

Once the available staffing resources are evaluated holistically using digital tools, organizations can further increase the sophistication of their workforce management process, with techniques like: ...

OPM director says he’s focused on finding efficiencies in some of the agency’s most critical areas, including the retirement ...

It’s Time to Act on the Workforce Portion of the President’s Management Agenda Despite human capital reforms being referenced in recent management agendas, not much has actually changed.

The new name highlights the company’s focus on keeping all parties — agents, workforce management analysts and supervisors — connected in the workforce management process.