This data-backed blueprint will help organizations improve the metrics their service desk is measured by to align IT with strategic business goals better.

Info-Tech Research Group’s “Analyze Your ITSM Ticket Data” blueprint offers actionable insights to help organizations improve service desk efficiency and decision-making.

ComEd also proposed 11 tracking metrics across five categories (emissions reductions, grid flexibility, cost savings, diversity and equity) to monitor and report utility performance, which may aid ...