With an effective SLA, accountability will be established for the achievement of the service level objective with a comprehensive roadmap for implementing the SLA process. Course Outline: 1.

Outsourcing your perimeter security? There are good service providers out there, but you'll need a cool head when negotiating the service-level agreement. In the first of a series of articles ...

A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract that guarantees a certain service ...

When entering into a contract with a content delivery network (CDN) or hosting provider, the terms of the service level agreement (SLA) are just as important as the price. Here are ten questions you ...

The SLA outlines the rights and obligations of both the customer and the service provider in measurable terms, and it states the consequences if the ASP fails to deliver on its guarantees.

But both the proliferation of outsourcing services and the shakeout of service providers in recent months emphasize the importance of a service-level agreement (SLA).

Making sure that the cloud service and Service Level Agreement (SLA) are right for your business may not be clear before you enter into a website development contract.

CMDI Data Storage and Retrieval Service Level Agreement (SLA) Revised 5/25 Overview: As part of the college’s mission to promote excellence and innovation in teaching, learning, and scholarly and ...

A: A service level agreement is part of a contract between a customer and a supplier of services. In an SLA, the supplier lists one or more standards by which it must operate or suffer a penalty.

Microsoft recently published a new version of its service-level agreement (SLA) for Azure SQL Database, adding uptime perks for organizations that use the 'Business Critical' tier.