From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

The help desk software market is witnessing significant advancements in 2023, providing businesses with robust solutions to streamline their support operations and enhance customer satisfaction.

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

These tools provide help desk ticketing, IT asset management and more.

The confusion in the help desk software industry is not surprising given the relative newness of the Internet and the IT revolution. Because of the colossal innovations in the past decade, there ...

Cloud-based business software provider Freshworks has integrated its IT service desk product Freshservice with Facebook's enterprise collaboration platform Workplace.

LiveTime Service Manager, the company's front-line product, will help Absolute branch out in its business with a new social network-style cloud (or on-premises) IT help desk function.

ManageEngine, a division of Zoho, is offering its flagship IT help desk software — ServiceDesk — for free starting today, underscoring just how competitive and commoditized this market has become.

Absolute Software Corp. (TSX: ABT) announced this morning that it has completed the acquisition of LiveTime Software, a privately held company with offices in the U.S., the U.K. and Australia.

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...