Some people say these things are not really customer service; they are simply basic common courtesy of interaction and communication.

A happy customer makes for a happy New Year. These 15 helpful tips are your ticket to success in 2015.

By Debbie Hauss, Editor-in-Chief Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze, Founder of the Ritz Carlton Hotels and, more recently, Capella Hotel Group. His ...

To heck with thinking outside the box, says veteran fixed ops boss Bob Cawley. "It's time to get back the box" and focus on relationships.

Anyone who has had a customer support e-mail query orphaned by a vendor or who has been forced to abandon a shopping cart midsession knows that online customer service has a long way to go. E ...

How (and why) to provide wow customer experiences as a way to elevate your customer service, engage customers, and build customer loyalty and brand ambassadorship. Customer service consultant ...

Final Thoughts on Customer Journey Analytics Basics Analyzing customer journeys is essential to uncover ways to drive better satisfaction, improve path to purchase and drive revenues and profits.

So now that you’ve thought through some of the basic questions that need to go on your customer information form, here are five tips to make the most out of the process.