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Is Klarna building an AI-first model for its users, or simply crafting a compelling narrative for its much-anticipated IPO?

In December 2023, Klarna’s CEO, Sebastian Siemiatkowski, told The Telegraph the company has elected not to hire any new employees outside of its engineering department because he believes AI can ...

Klarna has embraced AI. In February, the Swedish company said its AI assistant was "doing the equivalent work" of 700 full-time human agents.

Klarna eyeing IPO There might not be better timing for Klarna making itself more nimble with AI, as stocks producing and harnessing the technology enjoyed bumper increases in value in the last year.

Klarna had credited an improvement in its financial performance to AI, with net losses declining from 854 million Swedish Krona, around $84 million, during the second quarter of 2023, to 10 ...

Klarna partnered with ChatGPT maker OpenAI in 2023 and launched an AI customer service assistant using its technology a year later. The company said last year that AI was doing the work of 700 ...

Klarna now saves about $10 million a year by using AI for marketing, legal tasks, and customer service. Their chatbot alone has replaced 700 human agents, handling inquiries nearly nine minutes ...

Klarna, which provides buy now, pay later loans, told Bloomberg TV last December it stopped hiring in 2023 at the same time that it ramped up AI use among its ranks. However, even after it ...