If your company is in the process of considering help desk software, then you know there's a lot to consider. Pricing, features, and usability are among the many characteristics that can leave you ...

For its basic Essential plan, Zendesk begins at just $5 per agent per month (billed annually) or $9 per agent per month (billed monthly). This entry-level plan gets you unlimited email and social ...

Customer service software provider Zendesk is betting big on conversational business solutions and the power of peer-driven communities to help its subscribers offer more comprehensive and engaging ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Zendesk for Employee Service is a comprehensive IT help ...

Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

Zendesk's ticketing interface combines all email, phone call, live chat, help center search, and social media support questions in a single view. The interface highlights conversations in need of ...