Working as a contact center agent was never for mere mortals. I believe the job has only gotten harder, but the right KM system and vendor can address agents’ and customers’ pain points.

Discover how combining NotebookLM and Google Docs created a powerful, centralized knowledge system to streamline business ...

As a management tool, knowledge management systems require technology as well as consultants who advise on how to handle knowledge audits, analysis and flow. And knowledge management consultants ...

Companies and governments, despite investing heavily in information systems, find their workers lacking the knowledge to perform effectively. Knowledge management may be the key.

In 2025, journalism must build a new generation of knowledge management tools. These tools treat individual information as a customer relationship management system treats sales contacts. They will ...

How can you be sure that onshore and offshore agents giving the same information to customers? Can you verify that in real-time? A good knowledge management system gives each area its own ...

Knowledge management has been a hot topic for some time now. However, many firms have placed this initiative on the back burner due to the financial costs or the time commitment required for the major ...

Discover why Anytype stands out as the perfect knowledge management app after trying numerous alternatives like Roam Research ...

Knowledge management systems can consolidate information and make it accessible to all team members, bridging communication gaps and supporting continuous knowledge sharing.

Knowledge management experts from Baker McKenzie and Cisco ran KM newcomers through their tips for starting a system at the 2018 CLOC Conference.