Customer service chatbots are quickly increasing in popularity, and it’s easy to see why. This evolving technology makes it easier for businesses to engage their customers, cut down on their workload ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

The growth of online shopping over the past year has awakened the industry’s need for more remote-friendly customer service capabilities that engage shoppers at any time across all touch points, ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Google is combining several technologies, including virtual phone numbers, audio transcriptions, automated reporting and analytics, in a new effort to help small business owners better manage their ...

Advancements in artificial intelligence are dramatically changing businesses, and chatbots are slowly becoming vital to customer service channels. AI and machine learning advancements are able to ...

The start of Transform’s Conversational AI Summit, presented by Five9, found business leaders bullish on the future of intelligent virtual agents (IVA). If the future of retail customer service is ...

It could be argued that chatbots are the number one application of AI in any enterprise. Their broad acceptance by those who prefer virtual customer service over long telephone waits has made chatbots ...

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV ...

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There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...