The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request. The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request. is ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. If you have the best product in the world, that’s nice, but ...

If you're a Verizon Wireless customer, Wednesday has been particularly annoying with the cell service outage. As of Wednesday afternoon, the company put out a statement that should reassure Verizon ...