Management is broken—and it’s costing trillions. Employee engagement hovers at dismal levels globally. A PWC study showed that customer trust in executives scrapes 30% (while executives delusionally ...

When, on August 19, 2019, several hundred CEOs of major corporations signed the Business Round Table declaration that the fifty-year commitment to ‘maximizing shareholder value’ was no longer the goal ...

The outdoor clothing retailer Patagonia encourages customers to co-create value through repair workshops, clothing swaps, and more. Tentamart/Shutterstock Major industrialized nations currently live ...

The accelerating advancement of the digital economy has shortened the distance between customers and organizations, prompting customers to participate in value creation process. The role of customers ...

A version of this article appeared in the Summer 2021 issue of strategy+business. In the blink of an eye, COVID-19 disrupted the business environment and illuminated a profound, sometimes overlooked ...