Verizon is reversing course after a controversial policy change drew criticism from consumers.

Verizon recently introduced a controversial change to unlocking prepaid phones. Now, it's changed the unlock policy for postpaid devices.

Following our report last week that Verizon is forcing people to wait 35 days for phone unlocks after paying off device installment plans, Verizon is apparently trying to eliminate the inconvenient ...

Verizon has removed its automatic 60-day phone unlock policy and added new restrictions for prepaid and postpaid users, aiming to fight fraud but raising concerns about reduced consumer flexibility.

The carrier says it will add unspecified authorization mechanisms to its site to permit faster unlocks of phones that are ...

When Verizon first pushed their new device unlock policy live a few weeks ago, we pointed out that it was super straight ...

Verizon this week imposed a new roadblock for people who want to pay off device installment plans early in order to get their ...

Verizon recently mandated a 35-day waiting period for unlocking devices in some situations. But we now have some good news.

Verizon agrees its phone unlock process is frustrating and says it will provide relief, potentially ending the 35-day wait for paid-off phones. The post Verizon hears you: phone unlocks are maddening ...

Verizon has added on a step for customers wanting to unlock their fully paid-off devices by introducing a new waiting period ...

Verizon has been struggling to retain loyal customers following recent price hikes and increasing competition in the wireless ...

Add Yahoo as a preferred source to see more of our stories on Google. When dealing with an unlocked or locked phone, the question is whether or not the device can work on a specific wireless network ...