Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Prompt and efficient customer support on demand is crucial for a business to retain its competitive edge. Automated help desk software is the best solution. When the software is well-designed and ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Remote-desktop software may still seem like science fiction to the family member or customer trying to overcome a computer issue, but real heads know it’s been a useful reality for a while now. Using ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Spreadsheets, documents, file folders – they’re all ...

Customer service can be a crucial differentiator for businesses of all sizes. Typically, customers demand fast, personalised, and consistent support across multiple channels and may even be willing to ...