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Five9 Fusion for ServiceNow Brings AI to the Agency Call Center

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Agencies can apply artificial intelligence more strategically by ...
Business Wire

Global Warehouse Solutions Provider Selects 3CLogic Cloud Contact Center Solution to Integrate with ServiceNow CSM and Cisco

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center solutions, today announced its selection by a global manufacturer and provider of warehouse solutions for its ...
SDxCentral

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences

Unify customer service teams: Agents have access to a single workspace in ServiceNow CSM that integrates the necessary data and tools for engaging customers across digital and voice channels, ...
Yahoo Finance

Activeo Launches OneView CSM: A Seamless Bridge Between Contact Centres and ServiceNow Customer Service Management

SINGAPORE and KUALA LUMPUR, Malaysia, July 31, 2025 /PRNewswire/ -- Activeo, a trusted system integrator in customer experience transformation, today announced the launch of Activeo OneView CSM, a ...
VentureBeat

ServiceNow launches workflow, workspace tools for enterprises and government agencies

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More ServiceNow has rolled out a trio of solutions to improve productivity for ...
Business Wire

Latest ServiceNow Platform Release to Accelerate Productivity and Digital Transformation with Modern Design, Expanded Hyperautomation Tools

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced its Now Platform ® San Diego release. With ...