Salesforce (NYSE:CRM) has cut 4,000 customer support roles as AI agents take over their work, its CEO Marc Benioff said recently on a podcast, adding that he is on a mission to make the company an ...

Good morning. Salesforce has reached a milestone with Agentforce. The Fortune 500 company added its product, Agentforce—an autonomous AI agent platform—to provide customers with 24/7 AI-powered ...

Deterministic controls in Agentforce aim to curb unpredictable behavior, but analysts warn the move adds operational burden ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced the general availability of Agentforce, a new layer on the Salesforce Platform that enables companies to ...

Salesforce Inc. is going all-in on artificial intelligence agents with this week’s announcement of Agentforce 360, an enterprise-wide platform that infuses agents into nearly every application the ...

Salesforce Inc.’s MuleSoft integration platform today announced support for a new event-driven application programming interface tool that will empower enterprise organizations to build artificial ...

AI agents enhance productivity by handling untapped sales leads, Marc Benioff said. AI's rise may alter management structures and how work is distributed, tech executives say. AI agents are making a ...

Authenticx customers across the healthcare ecosystem can now benefit from real-time agent guidance natively within Salesforce Authenticx, a leading conversation intelligence platform for healthcare ...

Forbes contributors publish independent expert analyses and insights. Journalist, analyst, author, podcaster. Salesforce on Tuesday launched AgentExchange, a marketplace where developers can create ...

Agentforce delivers fully customizable autonomous AI agents that can connect to any enterprise data and take action across sales, service, marketing, and commerce Agent Builder enables users to build ...