Solution providers interested in offering support desk services should look no further than the Bomgar Box remote desktop control and support appliance.

Soporte America has launched remote computer support services for any brand or manufacturer computers running on the Windows operating system.

TeamViewer provides various remote access and support options and includes helpful day-to-day collaboration tools, such as built-in video conferencing.

That means demand for remote IT support for desktop, laptop, mobile, and other devices has strongly increased.

Microsoft released patches for two new critical remote code execution (RCE) vulnerabilities found in the Remote Desktop Services (RDS) and affecting all in-support versions of Windows.

For now, remote support for consumers with PC problems means having to download an application to the desktop for diagnostic purposes while a technician is given control of the computer remotely.

Fraudsters who use remote desktop support programs while scamming their victims have made it difficult for at least one legitimate IT company to convince users that it's not trying to steal their ...

Remote desktop support on macOS is crucial when employees are working remotely, so picking the right solution is vital to helping employees.

Fix Windows 11/10 could not start Remote Desktop Services on Local Computer, Error 1053, Sservice did not respond to the start or control request in a timely fashion.

Customers can request support services from the Soporte America team anytime they need it or face a problem with operating their computer systems.