According to Morningstar's Allen Good and Brian Colello, it often comes down to network effects - one of the most powerful ...

High switching costs make it difficult, costly, or both for customers to switch from one supplier to another. Many software and service-related companies benefit from high switching costs; Automatic ...

Artificial intelligence will challenge companies whose strengths depend on workflow frictions, labor intensity, and application stickiness, while preserving—or even strengthening—businesses built ...