Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

Knowledge is power. It holds the context and insight required to drive business forward. However, knowledge is often trapped in data silos—stuck on a server or lost in a forgotten folder. That ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

Nuclear facilities have very long life-cycles over multiple phases and changing operational conditions. In order to ensure safety and economics are achieved and sustainable over the entire life cycle, ...

Ever since the inception of knowledge management, there have been varying definitions, connotations, and denotations of what KM means to the enterprise. Nearly all of them have relied on taxonomies ...

Building, collecting, transferring, sharing, preserving, maintaining and utilizing knowledge is essential to developing and keeping the necessary technical expertise and competences required for ...