We explain how to build a knowledge base, using best practice tips and examples, and why they can boost your customer service offering.

Make your knowledge base user- and SEO-friendly. Learn best practices for content strategy, information architecture, site search and more.

A knowledge base can be developed to include videos on how to search for information and provide updates like emails or new documents. If done properly, you can onboard the new member in 30 ...

Make your knowledge base user- and SEO-friendly. Learn best practices for content strategy, information architecture, site search and more.

This paper examines how existing knowledge base (i.e., knowledge breadth and depth) interacts with knowledge integration mechanisms (i.e., external market knowledge acquisition and internal knowledge ...

To improve classroom teaching in a steady, lasting way, the teaching profession needs a knowledge base that grows and improves. In spite of the continuing efforts of researchers, archived research ...

For example, a customer asking how to make a payment might receive outdated instructions about writing a cheque if the knowledge base contains too much legacy content.

Online customer-service software also typically has a system for submitting support tickets if a customer cannot find an answer in the Knowledge Base. Examples of software for online customer ...