First, it’s helpful to provide the definition of a strategic plan. A strategic plan is a guiding, visionary document highlighting the specific goals and actions that differentiate an organization and ...

All of us in school leadership positions understand that effective communications with external and internal audiences is key to navigating our day-to-day work. That’s never truer than in a crisis.

I recently had the privilege to present at a customer experience conference where I emphasized the profound impact an intentional investment in employee experience can have on a company's growth ...

In today’s always-on work environment, clear internal communication isn’t a nice-to-have—it’s a business imperative. Yet many organizations overlook the people most responsible for making it happen.

Organizational change is a constant in today's business environment, whether it's a new leadership structure, a digital transformation or a shift in company culture. But the success of any change ...