Last month, Intercom became Fin. Now, it’s part of the Salesforce shopping spree for agentic AI platforms. The post Salesforce acquires Fin, formerly known as Intercom appeared first on MarTech.

The deal adds Fin's AI agent, which the company says resolves 76% of support queries without a human, to Salesforce's Agentforce platform ...

The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent. Fin ...

Intercom is doubling down on using artificial intelligence to improve customer service. The company is launching its Fin AI Copilot, giving every team of humans troubleshooting customer problems their ...

Deal for software company formerly known as Intercom set to be one of the biggest sales of an Irish-founded tech firm ...

Salesforce acquires Fin, the customer-service AI company formerly known as Intercom, in a deal worth about $3.6bn. The CRM giant signed a definitive agreement on Monday, it said, to fold Fin’s ...

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of ...

Fin is a breakthrough AI chatbot powered by large language models (LLMs), including OpenAI’s GPT-4, and Intercom’s proprietary technology. Using advanced AI language models, Fin ingests your existing ...