Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

SAVING OUR STREETS, OR AT LEAST KEEPING 911 DISPATCHERS IN OSCEOLA COUNTY CALM WHEN TALKING ABOUT THEIR CRISIS CALLS. YEAH, THESE PICTURES SHOW THE MOMENT ECHO FIRST ARRIVED AT TEN WEEKS OLD TO BE THE ...

At the sheriff’s 911 communications center, dispatchers say they’re being inundated with tips, but many calls include theories and speculation rather than ...