PMP and ITIL both show up in IT-related organizational roles, and they both get listed in requirements for positions at the boundary of project delivery and IT operations. This proximity regularly ...

Industry watchers and IT managers say implementing the best practices laid out in ITIL can streamline IT operations and reduce costs, lower risk, and ensure that enterprisewide security policies are ...

What you'll learn: Find out why you should be implementing ITIL in your IT organization. Learn the five phases of ITIL service management, how ITIL v3 service management allows you to target ...

Firstly (and quickly) some background: About 6 / 7 months ago, 2 co-workers and I did the ITIL foundation course and came back ready to get started. Then 'the powers that be' decided that they want to ...

Kathy Gibson reports from SMEXA 2015 – To remain relevant in a changing world, service governance professionals need to optimise the value they offer, increasing value while lowering costs – in fact, ...