Be that as it may, the on-line form is a good approach for one aspect of the issue. But we also need to assume trainability and intelligence, not robot-like reactions, on the part of help-desk ...

The president of Owings Mills' Prosperity Consulting Group shares some tips for improving your business' cash flow in the Covid-19 era.

Also, help-desk procedures should have a “research” step, queries into existing data, preferably at gatekeeping point as well as during resolution.