At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Travelex recently joined HDI in order to enhance its IT Service Desk ...
The Help Desk Institute is an industry membership association that focuses on one specific aspect of call center life – customer support, mainly in the form of internal corporate help desks. Each year ...
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